A delivery charge may occur for orders below £20 and for lengths exceeding 199 cm. These charges will be added automatically in the shopping cart. However, for some personalised items, and special requests from customers, we reserve the right to add delivery charges and notify the customer.
From Monday – Friday orders made before 3:00pm (GMT) will be dispatched by courier that same day and delivered on the next working day by the delivery option you chose during checkout. Orders made after the 3:00pm (GMT) cut-off time will be dispatched the next working day and once again, delivered by the option you chose. Orders made on Friday before midday will be dispatched the same day but delivered the following Monday. We don’t dispatch or deliver on public holidays and some destinations may take a little bit longer
All orders are subject to availability
After successfully placing the order, we will send you a confirmation email.
If your payment is unsuccessful for any reason, you’ll see a declined message displayed on the final checkout page. We suggest that you return to the checkout page to make sure all the details you entered are correct before trying to re-submit your order. You’ll be able to update your payment options with a different method if necessary.
Contact us if you need any help.
All customers shall receive a sales invoice for their confirmed order. Invoice can be sent by email or dispatched together with the goods ordered.
If you have faulty, missing or incorrect goods then please contact a member of our customer service team on 01268 330 175 or email [email protected] If any items from your order are missing then you will have to contact us ASAP. We are unable to make a claim with the courier if we inform them 24 hours after delivery.
If for any reason you don’t receive your order when expected, please contact us within 3 working days. As delivery services are not 100% guaranteed, particularly during busy periods like winter holidays, we do ask that you allow for an extra 1-2 days for delivery.
If after a couple of days your order has still not reached you, we will investigate and, if necessary, send you some new items to replace the ones you haven’t received.
Force Majeure no liability will be accepted by Smart Lighting Industries Ltd for any failure or delay in performance which is wholly or partially due to an Act of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by Government or other competent authority, Strikes, Lockouts, Failure in supplies or to any cause whatsoever beyond our control.
After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or confirmation for PayPal. You will also receive a confirmation email after your transaction is submitted.
The payment is withdrawn immediately from your bank account, but it will be transferred only after you will receive the goods.
The Wishlist is for you to list products which you at some point would like to purchase.
Smart Lighting Industries offers a comprehensive returns policy to all its customers. If your bulbs or luminaires stop working for any reason, please contact us straight away by calling 01268 330 175 or email us at [email protected]
Under normal circumstances it is not possible to make changes to your order once it has been placed.
If your order has already been dispatch or delivered, you will need to follow our Return Policy.
Customised products or cut to size items orders are not subject to returns or refund policy.
When we dispatch your order we will supply you with a unique tracking number which you can use to track your order.
You can track your order using the tracking service provided by the selected parcel delivery company.