Ordering and Delivery Information
Free standard delivery: For orders over £20, you will get free standard delivery (2-4 working days).
For next day deliveries, orders must be placed from Monday to Friday before 3:00 pm (GMT). They will be dispatched by courier that same day and delivered on the next working day by the delivery option you chose during checkout. Orders made after the 3:00 pm (GMT) cut-off time will be dispatched the next working day and once again, delivered by the option you chose. Orders made on Friday before midday will be dispatched the same day but delivered the following Monday or Saturday, if available. We don’t dispatch or deliver on public holidays and some destinations may take a little bit longer. All orders are subject to availability.
When we dispatch your order we will supply you with a unique tracking number which you can use to track your order.
You can track your order using the tracking service provided by the selected parcel delivery company.
We will make sure to keep you informed all the way through the delivery process. Once we receive your order, you will get an automatic email confirming that your order is being processed You will receive another mail once we dispatch the order and you shall also receive the invoice.
If we are out of stock we will contact you within 24 hours to give you the option of waiting or changing/cancelling a part or all of the order (unless we are expecting stock within a reasonable timeframe)
The customers who have paid for ‘next day delivery’ will be contacted by phone/email the same working day if we are unable to fulfill the order in any way. In these circumstances, we will send the goods by your chosen method as soon as they come back into stock – as long as you agree to this.
Please note that signed for items cannot be left with a neighbour unless we have written instructions to do so
What happens if the parcel goes missing in the post?
If you suspect your item has gone missing in the post please allow 15 working days to pass from the date of posting, we will put a claim in with Royal Mail to investigate and issue you a replacement in the meantime. Please Note: we cannot send orders to non-fixed addresses.
Returns, Faulty, Missing or Incorrect Goods
If you want to return items, or you have a problem with an order that has been sent, please contact us by email or telephone and we will provide you with a returns form.
e-mail: [email protected]
tel: 01268 330 175
Returned goods will be accepted only if authorised by us and the package includes our returns form, so please email or call our company first. We will do everything possible to comply with reasonable requests for returns and will issue any refund or credit note due to you as promptly as possible (max 30 days). If you are unhappy with the goods for any reason, individuals have the right to cancel your order up to 14 days following of receipt and return the items for a refund* (This excludes bespoke orders e.g LED profile which is cut to size).
*excluding trade/business transactions (orders addressed to a company premises with a company name)
If incorrect or faulty goods are supplied, we will replace or refund these, as appropriate, as quickly as possible. Please advise us of any problems within 3 days of delivery of your order. Please keep a note of your “standard” postage amount and we can refund this. We are not able to arrange for the collection of goods. If goods are damaged in transit, please keep all documentation and packaging and contact us within 14 days of receipt for returns instructions.
Please note we cannot rectify shortages if we have not been informed within 14 days. We are not able to accept returns for 12V or 24V products unless suitable transformers or drivers are purchased from smart-lighting.co.uk at the time of the sale (non-suitable transformers can damage the goods).
All good must be returned in a re-saleable condition. Items cut up, stuck down (tape), defaced packaging etc. cannot be returned. Please test any items before modifying in any way…
Refunds to postage will only apply to standard 1st or 2nd class postage. we will not refund any postage if the customer has upgraded to a more expensive service or we cannot find any fault in items returned.