We are committed to protect our customers and visitor’s privacy. The information we collect about you is used only to process orders and to provide a more personalised shopping experience.

 

What information do we collect & how do we use it?

When you make and order or register your online account, we need to know your name, email address telephone number, address and postcode. Giving us this information allows you to be able to create an online account so you can check your orders, delivery information. Your credit card details are not stored, and we use Stripe payment service to process your payment. We also monitor site usage to help us develop the design and layout of the online store.

 

How does smart-light.co.uk protect customer information?

In the course of our dealings with you, we will collect and process personal information about you. Personal information includes any information allowing us to identify you as an individual, for example, your name, your email address or your telephone number. The information you provide us with will not be shared with third parties unless it is a requisite for us to be able to deliver a service to you. We will ascertain that we will comply with the UK Data Protection Acts of 1984 and 1998 when making use of information provided by you via online forms on this website, any type of communications that you may use to contact us or any databases we use to retain your details.

We will use your personal information in accordance with all applicable laws and regulations that relate to data protection and privacy, including the EU General Data Protection Regulation (GDPR).

This document tells you:

what personal information we collect;
why we collect this information;
how we will use it;
how long we will keep it;
who else will see it;
how you can contact us;
your rights in relation to the personal information that we hold, including your rights to change, delete and see your information.
When using our website we will also place cookies on your device – please see our Cookies page for more information about the cookies we use and how you can change your cookie settings.

 

Will smart-light.co.uk disclose the information it collects to outside parties?

We will never divulge any of your personal details, by which we mean your name and address, telephone number or email address, to any third party for them to market unrelated products or services to you. We may use your details to advise you of money saving offers, or major changes at smart-light.co.uk. We may subcontract a third party to mail offers to you from ourselves but they will also be bound not to divulge your personal information to third parties.

 

Third party cookies may be used to track behaviour on our site by third parties. These cookies do not contain any personal details.

 

Your information will be held by Smart Lighting Industries Ltd, other than for the purpose of fulfilling your order, may be shared only with other delivery and post companies.

 

How long will we keep your information for
We will keep your personal information for as long as we need to for the legitimate business purposes described above.

If you are a visitor to the website, we will keep your information for a limited period to respond to your query, provide you with the information you need or send you updates on our products and services, for as long as you indicate that you are happy for us to do so.

For all purchases we normally keep records of the transaction for six years. This is for accounting and tax purposes and to manage any issues relating to a fault or damage caused by a product.

We make keep your information for longer than this if there are valid legal reason for us to do so, for example if we must do so by law or under a court order, or if we need the information to defend or pursue legal claims.

 

Do we use any web analytics services?

We use Google Analytics to analyse how visitors use the smart-light-co.uk website in order to make improvements to the overall experience. Google Analytics is a web analysis service provided by Google Inc. It uses cookies to collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. Usage information is transferred to and stored by Google and is subject to their privacy policy. You can view their privacy policy at http://www.google.com/policies/privacy/.

 

Do we use any online advertising services?

We use Google AdWords Remarketing Services to advertise Smart Lighting Industries on third party websites (including Google) to previous visitors to our site.

 

Do we record website sessions?

Smart-light.co.uk is not using any website recording service which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms

 

Your rights

Marketing

If you have an online account you can access, update and correct your personal information – including your marketing choices – using the communication preferences.

You can opt out of receiving marketing which is tailored to suit your customer profile by contacting us at [email protected] You will still receive general marketing, unless you opt out of receiving all marketing.

 

Access and correction

You can ask us for details of the personal information that we hold about you. If you would like a copy of the information, please email us at [email protected] or write to us at the address below.

We want to make sure that your personal information is accurate and up to date. If you think any information we hold about you is incorrect or incomplete, please email us at [email protected] or write to us at the address below so we can update our records.

We may need to ask for proof of your identity before we can deal with your request.

 

Other rights

You may also have the following rights in relating to your personal information.

In certain circumstances, the right to restrict or object to the processing of your personal information (including profiling), or ask us to delete your personal information.
If you have provided personal information voluntarily, or otherwise given us permission to use it, the right to withdraw that permission
In certain circumstances, the right to receive a copy of the personal information which you have provided to us, in a structured, commonly used format which can be read by a computer, or to ask us to transfer that information to someone else (This is known as ‘data portability’)
The right to complain to a data protection authority (see below)

How to contact us

You can contact our team either by phone 01268.330.175, by using our ”contact us” form, or you can write to:

 

Smart Lighting Industries Ltd

Unit 12, Repton Court

Burnt Mills Ind. Estate, Basildon

SS13 1LN – Essex UK

 

If you are not satisfied with how we use your personal information or our response to any request you make in relation to your personal information, you have the right to complain to the Information Commissioner:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Phone: 01625 545745 (national rate)

Email: [email protected]